Returns & Exchanges
At Lily & Fox, we want you to be completely in love with your beauty products, so we offer a hassle-free 30-day return policy for unused items in their original packaging. Whether it's a shade that wasn't quite right or a change of heart, our team is here to ensure your satisfaction.
Initiate Your Request
Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Authorization.
Package Your Items
Carefully place the unused beauty products in their original boxes, ensuring they are securely padded to prevent damage during transit.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location or post office.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing